Woolies fail leaves customers fuming

WOOLWORTHS has apologised over a "major delivery system outage" left hungry customers fuming when online shopping orders were cancelled at the last minute.

A spokesman for the company confirmed the online ordering system went down on Sunday and continued to experience difficulties up until this morning. This impacted orders scheduled for delivery on both Sunday and Monday afternoon.

However, some customers on social media complained Woolworths continued to take orders online despite the company being notified the system was down.

The spokesman said it was "with regret that unfortunately we were unable to process and pick customer orders and had to cancel customer deliveries due in these timeslots and are providing a full refund".

"We have contacted customers by email and SMS directly," the spokesman said.

But some customers said the notification came too little too late.

Woolworths said orders scheduled for delivery on Monday morning were distributed to customers "with minimal impact as were orders in WA and Sydney Metro".

Brad Banducci, CEO & MD, Woolworths Food Group apologised to customers "unreservedly".

"Sunday and the start of the week are critical shopping days for our customers, including via online, and we are extremely disappointed to have let these customers down and apologise unreservedly," he said.

"As well as a full refund we will be reaching out to each of these customers personally and will be compensating them with a $100 eGift card for the major inconvenience caused."

 
News Corp Australia


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