Customers generally happy with service in Gladstone

IT SEEMS many of us are happy at the service we receive in Gladstone's shops, cafes and supermarkets, but there are things that can make us grumpy.

In a quick chat-check of people at two shopping areas, most people The Observer spoke to found it hard to come up with awful experiences.

Judy Richmond has been in Gladstone 25 years and as someone who has worked in retail, the mother-of-four makes an effort to shop locally and support smaller businesses.

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"Service here is generally good, friendly and helpful," Mrs Richmond says.

"I'm a little more understanding as I've worked in the industry."

She also goes to places where she knows service is constantly good and is prepared to pay more for this, especially hairdressing services.

Judy Richmond likes to support local businesses, and says the service is friendly and helpful
Judy Richmond likes to support local businesses, and says the service is friendly and helpful

From her own employment experience Mrs Richmond says the key to good service is for staff to know their product or market well "so you can sell it".

"You have to go that extra mile and understand that people do want to have options," she says.

"You must make the customer feel valued and get value."

Other shoppers like Emma Jordan describe their customer service experience in Gladstone as being in the middle ground - neither bad nor brilliant.

Others, like one couple who did not want to be named, said that after 12 years living here it had improved substantially.

The couple said restaurant and cafe service was way better than it used to be with staff happy to serve.

Denise Bradshaw has lived here five years and intends to stay because of its friendliness.

Ms Bradshaw said that since the big number of fly-in, fly-out staff had left, customer service and attention in stores and cafes had improved greatly.



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