CUSTOMER SERVICE: Last year’s Best in Business award winners Mary Urquhart, Jason Faint and Kellie Bebendorf.
CUSTOMER SERVICE: Last year’s Best in Business award winners Mary Urquhart, Jason Faint and Kellie Bebendorf. Mike Richards

Time to celebrate good service in business awards

IT'S that time of the year to celebrate great service and reward businesses with the best customer service.

Entries will open this month for the annual Best in Business Awards.

Customers are encouraged to fill in nomination coupons for businesses they believe have exceptional service.

Coupons will be printed in The Observer over eight weeks from August 24.

While votes from members of the public are the mainstay of the project, the top three nominees in each of the 26 categories will be asked to a complete a questionnaire, and the winner will be judged on the answers.

The winners will be announced at the annual Best in Business Awards night, which was last year attended by almost 400 of the region's prominent business people.

Rocks@lt Bar and Restaurant won the overall award last year and were crowned Best in Business.

Owner Jason Faint said good customer service was about making sure the service, food and ambience was as good as it could be.

"The biggest thing is we're trying to ensure that to the best of our ability everyone is enjoying themselves as best as possible," he said.

Rocks@lt receives newspapers daily for the customers and cuts the coupons out, but Mr Faint said it was important for customers to decide if they think a business is worthy for nomination.

"People will do it when they want to tell everyone about their experience," he said.

"No one wants negative feedback but sometimes it can help make a business stronger, with better ideas."



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