THE OFFICE of Fair Trading is taking the opportunity to remi

THE OFFICE of Fair Trading is taking the opportunity to remind Queenslanders an informed consumer is an empowered consumer.

Fair Trading Executive Director Brian Bauer said World Consumer Rights Day was a timely reminder businesses must meet certain standards with the goods and services they sell, and consumers have rights when those standards aren't met.

"Each and every one of us is a consumer and at some point we'll all buy something that's not up to scratch," Mr Bauer said.

"Knowing your rights is half the battle, so it's important that you come armed with the knowledge that you can access remedies if something goes wrong with a purchase."

World Consumer Rights Day originated from an address by President John F Kennedy to the US congress on 15, March 1962, where he formally addressed the issue of consumer rights.

He was the first world leader to do so and the consumer movement now marks 15 March every year as a means of raising global awareness about consumer rights.

Mr Bauer said consumer protection agencies like the Queensland OFT worked behind the scenes to ensure a fair marketplace and the rights of consumers were upheld.

"Businesses also benefit from the ACL, both in terms of ensuring a level playing field amongst competitors and consistent application of law across the country, lowering the costs of compliance," Mr Bauer said.

"The progressive 'one law-multiple regulator' model delivers consistent outcomes to consumers and lower costs to business and government alike."

ACL regulators have recently released their 5th annual progress report on the ACL which can be viewed at the ACL website.

A review of the ACL is underway, with an Issues Paper expected to be released for public consultation in the next month.

The review aims to ensure Australia's consumer policy framework remains as effective and robust as possible, and seeks feedback across a broad range of topics including emerging consumer policy issues, administration and enforcement.



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