Survey will look at quality of Gladstone customer service

GLADSTONE Chamber of Commerce and Industry is launching a campaign focusing on customer service, after a survey showed people think it's "not so bad" in the region.

In the GCCI survey, people were asked to give customer service a score between one and 10, with 10 the best.

Almost 70% of respondents gave customer service a score of six or above, indicating to the GCCI that customer service in the Gladstone region was not so bad.

It follows from the Buy Local campaign, encouraging businesses to improve the experiences of shopping locally and encouraging residents to support their local shops rather than buying online or shopping in Rockhampton.

The "Customer Service, it's everyone's business" campaign shows there's always room for improvement, and the GCCI is getting its members on board offering training to groups, individual businesses and online, as well as the opportunity to access a free mystery shopper.

Karenne from Nailsnow engaged GCCI to conduct a mystery shopper for her, and said "it was very helpful to have someone else look at the business and provide constructive feedback".

GCCI is also looking for businesses that possess excellent customer service to develop a suite of best practice examples.

The team is looking for small and medium businesses to share how they have grown over the past five years, and what they have done to ensure success.



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