Calliope residents fed up with mail going missing
WHEN Calliope resident Allana Burgess goes to check her mailbox she's often left empty-handed, and has been for more than a year.
The business student, along with more than 25 other locals, has had trouble with missing or late mail and has had enough.
Mrs Burgess said she had had problems with the Calliope service since early last year.
"April 2013 my family sent my son's homework book to us from Bundaberg, but it never arrived," she said.
"And that's just the start. Since then I've had to fight overdue fees, all because I don't get bills on time."
The final breaking point for Mr and Mrs Burgess has been waiting for a toolbox certification sticker that was missing for three months.
"My husband ordered a toolbox and the certification that came along with it from Brisbane on September 15 this year," she said.
"It's now December and I've only just received it."
The couple has been in to see the Calliope post centre numerous times with no success or confirmation of the parcels' whereabouts.
"I've lost faith in the post system but I've devised a way I can catch the system out," she said.
"I'm going to start sending a letter to myself once a week to see how long it takes."
Australia Post communications advisor Jenni Bolton said that to her knowledge there hadn't been a huge list of recorded complaints from the region.
"Australia Post is committed to providing a regular and reliable mail delivery service to the community and we consistently meet our service performance targets, delivering 94.5% of domestic letters on time to 11.3 million delivery points across Australia," she said.
"In the context of the 16 million items that we deliver every day, the vast majority arrives safely and on time."