News

Takeaway owner goes out of her way for customer

Haylee McDonald, 10, Kylee McDonald, Tyler Milani, 6, Caitlyn McDonald, 6, Jo Wilson, Maddison McDonald, 6, and Hayden McDonald at Milani's Cafe and Takeaway.
Haylee McDonald, 10, Kylee McDonald, Tyler Milani, 6, Caitlyn McDonald, 6, Jo Wilson, Maddison McDonald, 6, and Hayden McDonald at Milani's Cafe and Takeaway. Andrew Morgan

IT'S not every day a shop owner turns up at your house with the chicken nuggets they forgot to put in your takeaway meal.

Mother of three Kylee McDonald ordered a chicken burger, nuggets and chips for her daughters from Milani's Cafe and Takeaway at Emmadale in New Auckland.

When she found there were no nuggets in the bag, Mrs McDonald kindly rang the shop to let owner Jo Wilson know.

"(I said) I would collect them with our meal next time and I thought that was the end of it," Mrs McDonald said.

"My daughter even cut her burger into quarters so the others could share.

"I wasn't disappointed. Next thing I know Jo was at my door with the nuggets."

Although it was a busy time at the shop, Mrs Wilson said she didn't think twice about delivering the nuggets.

She remembered where the family lived from an old birthday invitation and drove there in five minutes.

"There's nothing worse than when you get home and there's something missing in a meal. I didn't want to disappoint them," she said.

"Adam (husband) had kittens when I told him I was dropping them off. It was tea time and peak hour."

Mrs McDonald said she thought it was important people recognised good customer service in Gladstone.

"They are always friendly and there's a welcoming atmosphere," she said.

"The burgers are homemade style. Jo puts the best butter on the buns and not many places do that."

Mrs Wilson, a mother of two, said it was a new experience running a cafe but it was a challenge she was enjoying.

She opened the shop in January.

"It's the first time we have done anything like this," she said.

"We are from Mackay and it's been on our bucket list to open a cafe."

CUSTOMER SERVICE YOU LOVE:

RIKKI GILDEA: The gorgeous gentleman who works at Woolworths in Kin Kora! He generally is in the self service checkout area and will do anything and everything to ensure every person has a great Shopping experience. Thanku.

MICHELLE NEWMAN: I think Tina at Coles is a fantastic shop assistant. Always happy and smiling.

LEANNE ROSE: Taylah Currie at Rod Neill Rodsfoodmarket , young smart, cheerful always smiling and goes out of her way to help customers ..a pleasure to deal with and unmistakeable cheeky laugh that makes you feel happy!!

KAYA PRITCHARD: From Tannum Eye Care. The optometrist there took the trouble to drive my sons hat back to my place after I accidentally left it there thank you!

Topics:  customer service gladstone business takeaway



10 best street art spots to take an Insta selfie

IF YOU are in need of a few trendy new Instagram snaps, then get your phone and selfie-stick ready and head to Brisbane.

Theatre royalty graces Brisbane stage

Don't miss Charles Edwards in this incredible theatre performance.

WHEN acting royalty comes to town, you sit up and take notice.

Don’t go chasing waterfalls…find them on these drives!

The Scenic Rim is just one place nearby that you'll love.

BRISBANE isn’t all bright lights and city slickers.

Your boots are made for walking these tours

Brisbane Greeters tours are a great way to learn the local history of the city.

YOU don’t need a bike or bus for a seriously good tour of Brisbane.

Discover Brisbane’s laneway gems

Brisbane's laneways will surprise you.

NOT all of Brisbane City is as it seems…

Drink where the cool kids do this summer

There are a bunch of new bars open in Brisbane, make sure you're there!

CHECK out these new funky bars.

Science Festival seriously awesome

Don't miss the World Science Festival Brisbane!

CALLING everyone who wants to see something totally cool.

Gladstone man attacks police and hospital staff

NO HELP: Gladstone man Reuben Drosdeck, 23, tried everything to get out of a hospital visit, including assault police officers.

He screamed at officers "I don't want to f***ing be here”.

Major food franchise plans new store for Gladstone region

GET READY: Options for pizza lovers could expand if the council give Dominos the nod.

Tastebuds should be tingling after mega chain takes the next step

Gladstone's best and worst suburbs to buy a house revealed

I Love Tannum Feature. Photo Paul Braven / The Observer

Looking to buy a house in the Gladstone region? Read this first.

Local Partners

HUGE OSCARS FAIL: Wrong film handed Best Picture award

IN A monumental stuff-up, La La Land was incorrectly named Best Picture. During the acceptance speech, the real winner was revealed.

Blue Heelers' Ditch Davey joins 800 Words cast

Ditch Davey joins the cast of 800 Words as Terry, the younger brother of George, played by Erik Thomson.

George Turner's brother, Terry, arrives to Weld with a 'few demons'

Oscars winners 2017: Full list of Academy Award winners

Viola Davis accepts the award for best actress in a supporting role for Fences at the Oscars on Sunday, Feb. 26, 2017, at the Dolby Theatre in Los Angeles.

WHO won Oscars this year? Here’s a full list of every winner.

Why can’t Nicole Kidman clap properly?

Nicole Kidman's style of clapping has puzzled Oscars viewers.

FOR some reason, it seems Nicole doesn’t really know how to clap.

Muslim actor makes Oscars history

Mahershala Ali accepts the award for best actor in a supporting role for Moonlight at the Oscars on Sunday, Feb. 26, 2017, at the Dolby Theatre in Los Angeles.

MOONLIGHT star Mahershala Ali makes Academy Award history.

NO ONE OFF LIMITS: Kimmel burns down the house at Oscars

Host Jimmy Kimmel speaks at the Oscars on Sunday, Feb. 26, 2017, at the Dolby Theatre in Los Angeles.

HOST delivers a torrent of abuse on Hollywood’s night of nights.

Oscars guest’s shocking wardrobe malfunction

Blanca Blanco arrives for the 89th annual Academy Awards ceremony at the Dolby Theatre in Hollywood, California, USA, 26 February 2017.

ACTRESS suffers X-rated wardrobe malfunction.

Gladstone's best and worst suburbs to buy a house revealed

I Love Tannum Feature. Photo Paul Braven / The Observer

Looking to buy a house in the Gladstone region? Read this first.

Loaded Chinese investors excited over Heron Island deal

The Heron Island Wedding Expo is set to offer people a great chance to get all the information they need on having a luxurious Heron Island Wedding. Photo Contributed

The long-term future of the resort and improvements were discussed.

Mining homes dive: $600k homes sell for $120k-$300k

18 Yeates Street, Moranbah sold for $135,000 in December, after being repossessed by a bank. The owners bought for $545,000 in August, 2011.

The economy still has two speeds, but with a painful twist

Mackay's property market climbing like a Rocket Man

Renewed confidence in Mackay means more homes are being snapped up by those eager to plant their roots in the region.

There's movement in the real estate sector and it's all positive.

'Why we drove 800km to buy a treehouse with a disco ball'

The new owners have planned a few updates, but will stick with much of the original design.

A couple travelled almost 800km for the home of their dreams.

Ready to SELL your property?

Post Your Ad Here!