STATE FIRST: Mackay Police administration officer Stancia Guthrie, Inspector Andy Graham, Assistant Commissioner Mike Condon and administration officer Linda Fielder try out the new information kiosk at Mackay police Station.
STATE FIRST: Mackay Police administration officer Stancia Guthrie, Inspector Andy Graham, Assistant Commissioner Mike Condon and administration officer Linda Fielder try out the new information kiosk at Mackay police Station. Lee Constable

Self-service police kiosk to free up more cops

PROBLEM solved with the click of a button.

That's what Mackay police hope after launching their new Policelink self-service kiosk, the first in the state.

The system is designed to boost frontline policing hours by assisting with non-urgent enquires.

Central Region Assistant Commissioner Mike Condon said a successful trial from June 1 to August 1 this year led to the kiosk being installed full-time.

"We are embracing technology and providing means where people in the community can address lower-level matters through the kiosk arrangement," he said. "We are extremely proud to launch the state's first service here in Mackay."

Assistant Commissioner Condon said there would be no job losses in concierge staff as a result of the instalment of the self-service devices.

"About 400 people have used the service in the (two-month) trial," he said.

"That equates to about 15 minutes per use that we can allocate to frontline services. Three public assistance kiosks and three Policelink phone points have been placed in the foyer of the Mackay Police Station."

Assistant Commissioner Condon said it was likely the service would be rolled out in police stations across the state.

"We can take this to a whole new level in many services," he said. "It's a matter of properly engaging with the public. From there, we can go forward."

The system was easy to use, had guidelines and was used regularly by the elderly during the trial.

"The engagement at the police station becomes a less threatening event, placing the needs of the client first to resolve their issues as professionally and quickly as possible," he said.

Staff will provide assistance with the kiosk during extended business hours.



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