PayWave mix-up at checkout sparks warning

PAYWAVE card payments have improved efficiency at the checkout, but the experience of one South Grafton man suggests you should be vigilant near one of the terminals.

Last week, Don Booth, of South Grafton, was waiting behind another customer at the cash register of a Grafton business.

As he watched the cashier, he noticed she did something different and asked her what happened.

He was shocked to find that instead of billing the customer in front of him, the terminal had picked up the card in his wallet and completed the transaction with his money.

"Because the girl at the checkout noticed it, we were able to fix it up straight away," Mr Booth said.

He said the girl at the checkout told him it was not her first experience of a payWave transaction going wrong.

"She said it happened in Coles to a customer, in the same way it happened to me," Mr Booth said.

Mr Booth said he would be taking extra care to check his next card statement.

The Visa payWave website says the payment system is secure and should not allow these sorts of errors.

"Transaction Protection: Cards can only be read within 1-2 inches from the secure reader and each transaction is accompanied by a unique security code to protect against fraudulent use. Plus, you maintain control of the card at all times, which reduces the risk of fraud," the website reads.

The Daily Examiner emailed Visa payWave questions about this issue. They will reply this week.

What is Visa payWave?

  • Visa payWave is a new contactless method of payment - the latest evolution in Visa payments. It is a simple, secure and quick payment method for transactions up to $100.
  • The technology enables cardholders to 'tap' their card on a contactless POS terminal to make transactions up to $100, rather than 'swiping or dipping' their card into POS terminals.
  • The cards have a tiny antenna embedded into the chip which securely transmits payment instructions to and from a specially adapted card terminal.

- From the Teacher's Mutual Bank website.



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