Brian Wagandt is not happy about not being able to get online, as every Telstra port is full at present.
Brian Wagandt is not happy about not being able to get online, as every Telstra port is full at present. Brenda Strong

Telstra 'lacks forward planning'

NEW Gladstone homes are being sold with no access to internet.

In what is apparently a neverending problem, housing estates have no access to the internet because the telephone exchange in the area doesn't have enough ports.

Brian Wogandt bought a house in June and it wasn't until he moved in that he realised there was no internet.

“The first time I called Telstra I was told it was the connection,” Mr Wogandt said.

“Then there was too much interference in the line and finally they told me there wasn't enough connection points to put the internet on.”

“They don't have enough connection points to support the estate.”

Telstra Country Wide area general manager Barbera Wells said the problem arises when more people move into the area from what was stipulated by the property developer.

“I can confirm that where Mr Wogandt lives there are no more ports as they are all full,” Ms Wells said. “The only way he can get connected via ADSL is if somebody cancelled their service and he happened to be registering for the service at that time.

Member for Gladstone Liz Cunningham said a number of residents who have bought into new estates have complained about the wait for Telstra connection, in particular internet.

“It appears Telstra has done little in terms of adequate forward planning for growth in this region even though the growth has been forecast for some time,” Ms Cunningham said.



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