Prime Minister Malcolm Turnbull takes part in a National Broadband Network picture opportunity at Smeaton Grange, south-west Sydney in September last year.
Prime Minister Malcolm Turnbull takes part in a National Broadband Network picture opportunity at Smeaton Grange, south-west Sydney in September last year. MICK TSIKAS

NBN keeps customers hanging

MORE than half of Australians have had disconnections, dropouts and speed slowdowns over the past six months, in what one of the country's leading consumer groups calls a worrying downfall for internet access.

Poor connections were not solved and sometimes worsened by the arrival of the National Broadband Network, according to the Choice Internet Satisfaction Survey - which also named Dodo and Telstra as the most disliked internet service providers.

The annual study, released yesterday, surveyed 1910 Australians about connections, download speeds, service providers and costs, and Choice chief executive Alan Kirkland said it painted an unflattering picture.

"When you need them to work you need them to work reliably and we're finding that's not the case,” he said.

The survey found 62% of us struggled with problems including slow downloads, connection hurdles and dropouts. Complaints were similar regardless of whether respondents used ADSL, cable or NBN.

Internode and iiNet were named top providers.

Dodo and Telstra got the least favourable ratings - Dodo for advertising "superfast broadband” while users complained of slow speeds, and Telstra for price and technical support.

- Jennifer Dudley-Nicholson



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