Mum Jasmin Jordan, with son Myles, 15 months, was humbled by the help from Barney Point Butcher's Trisha Higgs.
Mum Jasmin Jordan, with son Myles, 15 months, was humbled by the help from Barney Point Butcher's Trisha Higgs. Andrew Morgan

Mum stunned by help when son had a tantrum

WHEN Jasmin Jordan's son threw his first proper tantrum at the Barney Point Butcher car park, she did not expect what followed.

Mrs Jordan, who is five months pregnant, was taking her 15-month-old son Myles back to the car after she had bought some meat at the butcher. 

"I picked Myles up from day care and went to the butcher but the shop had closed. It was 5 o'clock, but the girls were more than happy to serve me," she said.

"We went back to the car and he cracked the biggest tantrum. It was embarrassing and I was in a panic."

Barney Point Butcher's Trisha Higgs came to the rescue.

"I could see her through the door of the butcher. He (Myles) was stiffening up and he wouldn't budge (getting in the car)," Ms Higgs said.

"I went out and was just talking to him and trying to distract him."

Bribing Myles with some grapes calmed him down after about 10 minutes.

Mrs Jordan was stunned by the generosity of Ms Higgs.

"Trisha wanted to go home but if she didn't help me I would have had a meltdown myself," Mrs Jordan said.

"It was just someone caring about me and I didn't expect it. Everyone else just walked past me."

Mrs Higgs, who has worked at the butcher for about 23 years, said it was no big deal to her.

"I just saw that she needed a hand," she said.

"I have been there and done that. I'm a grandma and Myles needed a bit of consoling," she said.

Mrs Jordan said her customer service experience at Barney Point Butcher was something she would never forget, and she would continue to buy meat weekly at the shop.

"The service was that extra mile and all the staff are great," she said.

"When I rang up the next day to say thanks I said Trisha needed a pay rise!"

Have you got a great customer service story? Email laura.mckee@gladstoneobserver.com.au.



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