WHEN Gladstone mum Trish de Roode bought a family pass for a giant water slide she didn't expect to be left wanting, twice.
Not only was the big day a letdown for her family with no water running down the 315m slide, now she has also been let down because the business has not provided a refund.
She's among hundreds of once-excited slide goers left disappointed by the "kafuffle" of Brian O'Shea's Slide City that visited Gladstone in September.
And it's not just customers that were let down. None of the not-for-profit organisations that volunteered to help run O'Shea's Slide City events in Gladstone, Yeppoon or Ulladulla claim to have received the 10% of the profits they were promised.
There has been a host of complaints lodged with the government consumer watchdog, the Office of Fair Trading over the failed events, but there is never a sign of any of the "mis-haps" on Slide City Australia's Facebook page.
Mr O'Shea has not answered The Observer's requests for comment (on the record) for several months and according to the Office of Fair Trading all complaints lodged against O'Shea's Slide City have been resolved.
Did you get your refund from Slide City Austraila?
This poll ended on 04 March 2016.
Yes I'm happy with their service - 0%
Yes but it took forever - 0%
No I'm still waiting - 53%
No and I've given up - 46%
This is not a scientific poll. The results reflect only the opinions of those who chose to participate.
The Office says it has no evidence Slide City has failed to supply the service --- a session on a giant water slide --- or offer a refund.
On the day Ms de Roode and her family decided not to participate in the afternoon session because she felt it was overcrowded and dangerous.
That's the same story told by volunteers at the Ulladulla event where there were also issues with water.
In Gladstone, the PCYC had 10 volunteers helping organise the event on the understanding Slide City would give them 10% of the profits, Gladstone PCYC branch manager Mick Newell said.
However Mr Newell says he has been given the cold shoulder and after trying to contact the company multiple times, has given up.
"The money would have been helpful," Mr Newell said. "But we did it for the community, to bring something different here."
Conversations between Ms de Roode and Slide City Australlia: