Jetgo cancels flight but passenger happy with service
JETGO is off to a shaky start with a flight cancelled on its second day of operations, but the lone passenger booked on that flight is happy with the service.
Elizabeth Norris said she received a call from the company saying she was the only one booked to fly.
She booked her 7.40am flight to Sydney weeks ago.
"I couldn't believe no one else was taking advantage of this new service," she said.
Jetgo offered Mrs Norris a flight that night but it didn't fit in with her plans.
"They then offered me an upgraded ticket to an aircraft carrier of my choice and even let me change my flight details home free of charge," she said.
Mrs Norris said she was impressed with the communication.
Jetgo managing director airlines Paul Bredereck said despite the cancellation the future looked promising.
"Obviously we don't intend to cancel anymore flights this week," he said.
"We really do try to do the best for our customers.
"We had 10 on the first flight and future bookings have at least 13 people on them."
Jetgo's first flight from Sydney landed at Gladstone Airport on Monday morning.
One-year-old Jett Smith was oblivious to the significance of his name yesterday morning as dad Ryan carried him off the first flight.
The pair from Agnes Water, along with four-year-old Kobi and mum Donna, were the first off the plane.
"There weren't many people to fight with to get off the plane," Mrs Smith laughed.
There were just 10 passengers on the inaugural 36-seater Embraer flight that left Sydney at 6.10am and, with daylight savings in New South Wales, landed in Gladstone just after 7am.
The plane was greeted with a water canon salute by two of the airport's fire fighting trucks.
Gladstone region Mayor Gail Sellers and deputy mayor Matt Burnett were part of the welcome party at Gladstone Airport.
They were excited for the new service which they said had worked to meet Gladstone's needs.
Jetgo ground services supervisor Phil Burke said now people could see JetGo was operating he expected bookings to increase.