Telstra in denial as internet loss causes stress
BENARABY resident Debbie Sainsbury says she is beyond stressed and disappointed after a week without the internet left her with a series of missed business opportunities.
She runs a rocking horse business from home and said she and her son had to go into Boyne Island Library several times to use the internet.
He had found it difficult to search for employment in that time, too, she said.
Ms Sainsbury said she was disappointed with the length of time it had taken to resolve the issue.
"I can understand why people are so frustrated,'' she said.
"It's 2014, not 1970. Everything is so damn hard to get fixed. It shouldn't be taking this long.
"Breakdowns happen - there's nothing you can do about it.
"I just figured that if it was Brisbane it would be fixed real quick."
Telstra told its customers the outage was fixed on Wednesday afternoon but yesterday - still without access to the internet - Ms Sainsbury said she would be making a complaint to the ombudsman.
"We rely so much on internet nowadays and when it's not working everything just falls in a heap," she said.
There were 378 homes and businesses affected by the internet outage, which started last Saturday.
Telstra told The Observer on Thursday restoration times could vary depending on the cause of the outage.