Health service complaints jump by a third across the state

THE state's independent health watchdog has revealed complaints about health services jumped by a third last year, with 84 made about our region.

The figures come as the Health Quality and Complaints Commission investigates the recent death of a full-term unborn baby at Rockhampton Hospital.

Last year, complaints about treatment and communication were most common in the Rockhampton region, which also takes in private and public hospitals in Emerald and Gladstone.

Commission CEO Adjunct Professor Cheryl Herbert said 14 complaints were about healthcare services in Gladstone.

"It is important to note these complaints could relate to healthcare received at a number of different organisations, for example, hospitals, medical centres or dental surgeries," Professor Herbert said.

"Complaints were lodged mostly about public hospitals and medical practitioners."

Prof Herbert confirmed a complaint had been received about the death of an unborn baby at Rockhampton Hospital earlier this month.

"The HQCC is taking an oversight role of the investigation being undertaken by the Department of Health and the internal review being conducted by the Hospital and Health Service," she said.

"The strict confidentiality provisions of our legislation prevent us from making any further comment."

Gladstone woman Emma Green's baby died after she repeatedly sought treatment at Rockhampton Hospital.



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