Funeral company fined for burial plot claims

ONE OF the biggest suppliers of funeral services in Australia has been fined $102,000 for alleged false or misleading "representations".

InvoCare Limited, which runs 14 cemeteries and crematoria nationally, paid the penalty after telling consumers they had to buy memorial plaques for burial plots.

The fine was imposed by the Australian Competition and Consumer Commission, after the company claimed plot owners who bought plots before 2011 had to abide by new contract rules imposed from January that year.

It involved new contract terms that demanded buyers of plots after January 2011 had to order memorial plaques through InvoCare, despite the company claiming those who bought plots before the change also had to meet the new terms of the contract.

The consumer commission was made aware of the alleged claims in late 2013, and after raising concerns the company voluntarily investigated the matter and offered compensation to affected consumers.

Customers who still have complaints can call InvoCare on 1800 999 275.


Topics:  consumer affairs funeral service

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