POLL: Local hospitals want your feedback

PATIENTS at rural hospitals say they do not know how to provide feedback or make a complaint about the care they received despite saying they were pleased with their overall experience.

The anomaly was highlighted in the Small Hospitals Patient Experience Survey that asked patients about their experiences at Central Queensland Hospital and Health Service facilities.

The survey was released on Wednesday and found 59% of patients at Biloela Hospital did not receive any information about how to provide feedback about the care they received.


But 66% of patients said they were happy with the overall care they received, 89% said they were treated with respect during their stay and 85% were satisfied with the amount of information they received about their ailments.

Health department spokesman Dr Michael Cleary said the survey provided valuable insights into patient experiences in small hospitals and multi-purpose health centres across the state.

"Statewide results show that 97% of surveyed patients were satisfied with the care they received," he said.

"This is a good sign that our hospitals are largely meeting our communities' needs and expectations."

Moura Hospital patients praised their doctors for explaining their health conditions in a way they alleviated any fears or concerns they had.

How has your experience with Gladstone hospitals been?

This poll ended on 30 June 2015.

Current Results

They provided excellent care. I couldn't fault them


It was average


I was very disappointed


I'm thankful that I've never had to go to the hospital


This is not a scientific poll. The results reflect only the opinions of those who chose to participate.

Those patients praised the cleanliness of toilets and bathrooms, with 79% saying they were up to par and 88% believed everything was being done to ease their pain.

Biloela Hospital patients also praised the cleanliness of the hospital's toilets and bathrooms with 92% of those surveyed saying they were excellent.

Patients at Moura had more trust and confidence in the doctors treating them, with 91% saying they did compared to 76% of patients at Biloela.


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