Customers unable to buy lotto tickets after software glitch

FRUSTRATED lotto and instant scratch it customers couldn't believe the odds on Monday when Golden Casket was not accessible across Gladstone because of issues with a software upgrade.

A number of newsagents had no option but to turn people away, with the promise of the nationwide system being up again sometime in the afternoon.

With Powerball jackpotting to $40 million this Thursday, retailers said it was a blessing the outage occurred earlier in the week instead of on Wednesday.

Park Street News and Gifts owner Aaron Cameron said they usually closed at 8pm on Sunday, but when the system went offline at 4pm, they had to close two hours earlier.

"It's one of those things that unfortunately go wrong with technology," he said.

"We just explain to our customers that it's out of our control. and we'll deal with it from there."

Mr Cameron said customers had mixed reactions.

"When people come in here to buy magazines and a few other gifts it's not that bad, but if people specifically come to your shop to play it, it becomes a bit of a headache.

"If it was any closer to the draw on Thursday it would be massive."



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