HER business was three days away from closing forever.
Earlier this year, Be Pampered owner Cheryl Hopkins simply couldn't find the staff to keep her health and beauty clinic going.
It is not a surprising story, as hundreds of businesses have faced the same problem in the Gladstone region this year.
It was a desperately sad moment for Ms Hopkins.
But suddenly, everything changed. Within in the space of a few days three experienced beauticians turned up looking for work.
It seems like a case of divine intervention, an event too good to be true.
Whatever you call it, it gave Ms Hopkins a glimmer of hope and she decided to stick it out, hoping her new staff would do the trick.
Fast forward to last Saturday night and the game had changed entirely.
Ms Hopkins was standing on stage at The Observer/Westpac Best in Business Awards with an award in her hands.
The awards were designed to recognise excellence in customer service and it was no surprise Be Pampered had won - they received the same award last year.
Small business is a tough gig and the emotion of the moment took hold on stage as Mrs Hopkins told her story and thanked her staff.
The Be Pampered story was not the only tear-jerker at the Best in Business Awards.
Several award winners were emotional at their success, each with a different story to tell.