Residents learn of consumer rights
By GREGOR MACTAGGARTmactaggartg@gladstoneobserver.com.au
GLADSTONE resident Nikki McWhinney took the opportunity to find out more about her consumer rights yesterday at Stockland Gladstone.
Mrs McWhinney was one of a number of harbour city residents who stopped by the Office of Fair Trading (OFT) display manned by OFT regional manager John Tate.
Mr Tate was in the centre to educate shoppers about their consumer rights and habits as part of the OFT's Shop Smart campaign.
'We are trying to inform consumers of their rights and to help them with any buying habit problems,' Mr Tate said.
He also took the time to explain and distribute the 'How to be Consumerwise' booklet containing consumer rights information, including a copy of the Fair Trading Act.
Mrs McWhinney said she was pleased she stopped by and got the booklet, adding that it would be a useful reference guide in the future.
'I basically knew a little bit about my consumer rights, but having a chat with John and now having the information in a booklet rather than a phone call away is going to be a major benefit for me,' Mrs McWhinney said.
Mr Tate was pleased with the response to his visit.
He said it was very beneficial to local residents.
'A number of people have taken the time to stop by, so hopefully they can know their rights down the track,' he said.
Mr Tate said it was particularly important for people who were in trouble with debt or had problems with their purchases to know there was a support network available.
'There are always people who can help you if you're in a tough spot,' he said.
'That is really what my visit has been about, letting people know what their rights are ? and they know the support is there for them.'