Good service a winner at Auckland Hil B&B


AUCKLAND Hill B&B has scooped the prestigious annual Overall Customer Service Excellence Award for 2005.

For the owners Terry and Theresa Mitchell, years of hard work and dedication have paid off with some deserved recognition.

'It is an honour and recognition for the hard work for our business and these awards give encouragement for Gladstone businesses in the region,' Mr Mitchell said.

Mrs Mitchell said their flexibility in fulfilling different requests, such as welcoming people with disabilities and overseas visitors, made a difference.

The Customer Service Excellence Awards are handed out by the Gladstone Area Promotion and Development Limited (GAPDL) monthly. Auckland B&B also won the service award for November.

GAPDL CEO Danial Rochford said that the business made guests comfortable with its attention to detail in all facets of service.

In November 1998 Terry and Therese Mitchell took a gamble and set up the corporate accommodation.

This year they also won a Regional Tourism Award and were finalists in Premier Peter Beattie's Export Awards.

Winning these awards and some good old-fashioned hard work have helped Terry and Therese gain both national and international recognition.

GALLERY: Vietnam Veterans Day service at ANZAC Park

GALLERY: Vietnam Veterans Day service at ANZAC Park

The day is gaining popularity with the public.

FULL LIST: Botanic to Bridge road closures

FULL LIST: Botanic to Bridge road closures

All you need to know and roads to avoid on Sunday morning.

“Serious concerns” for missing 80-year-old

“Serious concerns” for missing 80-year-old

AN 80-year-old man has been reported missing on the Gold Coast after travelling...

Local Partners