City takes steps to improve service

WHETHER it's rude sales people, waiters who forget your order or waiting an hour for help, everyone has experienced bad customer service but Gladstone is taking steps to improve.

Yesterday saw the launch of the 2005 Gladstone Region Customer Service Awards at the Marina by Gladstone Area Promotion and Development Limited (GAPDL) CEO Danial Rochford.

Autopro proprietor Libby Green was a supporter of customer service after she saw it at its best.

"A man told me he had moved to Gladstone because he'd been looked after so well,'' Libby said.

"He'd been driving around Australia when he broke down. "All I could do was give him some gasket paper to help him out and then he ended up staying here.''

Libby was all for the awards and said it should help improve customer service.

"We all get a little bit slack from time to time and the awards will improve our skills and recognise staff,'' Libby said.

She said Gladstone businesses could all improve their customer service as it was something that you built your business on.

This was something GAPDL CEO Danial Rochford reiterated when he talked of the qualities they were looking for in a business owners attitude 'I may not have the answer, but I'll find it.

"I may not have the time, but I'll make it. I may not be the biggest, but I'll be the most committed to you.' "We want customer service to be recognised but more importantly the qualities of the winner each month,'' Mr Rochford said.



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