PERFORMANCE RECOGNITION: LJ Hooker directors Tony Lloyd Jones and Mark Spearing with receptionist Melissa Dent and Property manager Melissa Blackwood.
PERFORMANCE RECOGNITION: LJ Hooker directors Tony Lloyd Jones and Mark Spearing with receptionist Melissa Dent and Property manager Melissa Blackwood. Jen Tybell

Agents bring home star-studded awards

TO grow any business takes determination and drive.

If you're not up to the task you can find yourself on a roller coaster ride that only ends when the carriage comes off the rails.

There's an endless amount of pitfalls, risks and heartaches that make many people walk in the first few years.

Tony Lloyd-Jones and Mark Spearing from LJ Hooker Gladstone have seen those pitfalls, had the heartaches, and have taken the risks, and their combined experience of 24 years has just seen them receive LJ Hooker's converted Franchise Owner of the Year award for 2010.

LJ Hooker managing director Alan Lambert announced the accolade at the Night of the Stars Queensland and Northern New South Wales celebration held on the Gold Coast this month.

Mr Lambert described the well-known and respected real estate identities as an inspiration to their team and the rest of the LJ Hooker network.

“This special award is presented to business owners who have shown outstanding initiative in the market place,” Mr Lambert said. “A successful franchise owner, in any field, should have a vision for the business, formulate a business plan, set achievable goals, select the right individuals to work as a team, and balance their life between work, family and leisure.”

Mr Spearing said LJ Hooker Gladstone was awarded franchise owner of the year for business performance and their involvement in the community.

“We improved our internal quality assurance and procedures, which has improved customer service and business performance,” Mr Spearing said.

“We improved our staff training systems and overhauled and strictly enforced written internal procedures that have shown through with the group's success.”

LJ Hooker Gladstone repeated its past three years' performances, taking the Top Country Office award.

“This award, which is based on overall office performance for a 12-month period, recognises consumer confidence in real estate outside major metropolitan centres and is indicative of a buoyant local market.” Mr Spearing said.

“We've been a local business for 28 years and have built a reputation for first-rate customer service.”

The office also outperformed more than 150 others to repeat past wins for the Top Property Investment Management award.

“We have a strong market share in the local rental industry because of our ongoing commitment to providing quality client service and meeting the responsibility we accept for each investor's property. Each member of our team provides excellent service, advice and assistance to both our landlords and our tenants,” Mr Spearing said.



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