Publican with big plans keeps RG’s patrons happy
WORKING the pub scenes in England and Brisbane has given new Rocky Glen Hotel general manager Paul Irwin the experience to know what patrons want.
It was at the Prince Albert, a "gastro pub" in southwest London, that Mr Irwin says he learnt the importance of customer service, rewarding patrons and creating a friendly environment, and he's got lots of plans to make RG's - as it is colloquially known - a family friendly hotel.
"We started a Kid's Corner on Saturday night which features a fairy doing face painting and kid's packs for activities," Mr Irwin said.
"On Thursday we have a ladies' night where there will be female friendly specials and a soloist for entertainment."
Food is also set to be a drawcard with T-bones on Tuesday, ribs on Wednesday and a variety of other feature nights to accompany the regular menu.
Mr Irwin came to Gladstone with his wife Stephanie and 13-month- old daughter Sienna in February after working at two venues in Mt Isa last year.
The family will be busy as the Rocky Glen boasts a motel, a hotel and a drive through bottle shop.
Inside the hotel there is a gaming lounge, a TAB, Keno and live sports including Ultimate Fighting Championship broadcasts.