Q) How do I purchase a subscription?
A) To purchase a subscription, simply choose from one of our subscription products at www.gladstoneobserver.com.au/subscribe or call our subscriber services team on 1300 361 604 between 8am and 5pm Monday to Friday.
Q) How do I manage my subscription?
A) For holiday stops, missed papers, cancellations, changes of address, updating credit card details, statement copies or a change of subscription package, please contact our subscriber services team on 1300 361 604 between 8am and 5pm Monday to Friday. Alternatively, you can email email@example.com
Q) Can I purchase a gift subscription for another person?
A) Yes, to purchase a gift subscription please call our subscriber services team on 1300 361 604 between 8am and 5pm Monday to Friday.
Q) When will I be charged for my subscription?
A) Your subscription will be charged in advance every 28 days from date of purchase and will auto renew unless you choose to cancel your subscription, or if the payment is unable to be processed. If we are unable to process the credit card transaction we will contact you and attempt to resolve the payment issue.
Q) When will my subscription stop?
A) Your subscription will auto renew every 28 days until we are advised to cancel the subscription.
If you cancel your Newspaper Home Delivery Subscription or Bundled Subscription before the end of a prepaid subscription period, APN will refund any portion of subscription payments relating to periods after the date of cancellation less any debt owing to APN.
If you cancel your Digital Subscription before the end of a prepaid subscription period, the cancellation will become effective at the end of your current prepayment period.
Cancellation of your subscription may take up to 5 business days to be processed. During this period you may receive newspapers that are published between the date of termination and the lead time required to cease delivery.
Q) Can I put my subscription on hold?
The beauty of having a digital subscription is that it travels with you wherever you go. If your subscription includes newspapers home delivery, then you can request to suspend your newspaper home by delivery by calling our subscriber services team on 1300 361 604 between 8am and 5pm Monday to Friday.
Newspaper home delivery subscribers and subscriptions
Q) Is newspaper home delivery available in my area?
A) Newspaper Home Delivery is only available where normal delivery exists in your area. For information on normal delivery areas or delivery outside these areas, please contact our subscriber services team on 1300 361 604 between 8am and 5pm Monday to Friday.
Q) How long does it take for my newspaper home delivery to start?
A) It could take up to 5 days before your first newspaper arrives.
Q) I am a 6-day APN newspaper home delivery subscriber and I receive an invoice/statement from APN each month. How do I activate my complimentary digital subscription?
A) All you need to do is visit www.gladstoneobserver.com.au/activation and click on the ACTIVATE button. You will then need to enter in your details including address, postcode and Account Number.
Q) I am a 6-day APN newspaper subscriber and pay my local newsagent. How do I activate my complimentary digital access?
A) You’ll first need to create an account directly with APN. To create an account please call our Subscriber Services Team on 1300 361 604 during normal business hours.
Q) If I create an account directly with APN in order to activate my complimentary digital subscription, what payment options are available to me?
A) You can choose to pay by credit card (Visa, MasterCard or American Express) or receive a 4-weekly invoice via email.
Q) What is my Account Number?
A) Every APN newspaper subscriber is allocated an Account Number. Your number is listed on all subscription-related letters including your ARM invoice / statement. If you don’t know your Account Number, please call our Subscriber Service on 1300 361 604 during normal business hours.
Q) I’m a part-week APN newspaper home delivery subscriber. Do I receive complimentary digital access?
A) To enjoy the benefits of complimentary digital access, you’ll need to upgrade your subscription to 6-days. To do so, simply call our Subscriber Services team on 1300 361 604 during normal business hours.
Digital subscribers and subscriptions
Q) How do I access digital print edition?
A) Simply login to your account at www.gladstoneobserver.com.au and click on the Today’s Paper button at the top of your screen. Alternatively, download the app from the App Store or Google Play and login using the same email address and password that you access The Gladstone Observer website with.
Q) How do I access tablet and mobile apps?
A) You can download The Gladstone Observer app from to your mobile and/or tablet device using from the App Store or Google Play. You can login to the app using the same email address and password that you access this website with.
Q) I have activated my digital access, but when I try to view content I get asked to subscribe. What should I do?
To make sure you are logged in using the correct account, log out and then log back in.
To logout on the website, press the LOGOUT button.
To logout on the tablet app, press MENU, then Settings and you will see a button to log out under your email address.
If you don’t remember the password you set up, you can reset it any time.
Q) What operating systems do your apps work on?
A) You can download and view The Gladstone Observer apps on both iOS and Android devices.
Q) What is the meter model and how does it work?
A) The meter model works by counting how many article pages you have read each month within your browser. This allows you to choose how you wish to access your news and sections on our website and m sites:
As a visitor - you have free access to a number of articles per month
As a subscriber - you have unlimited access to the website, m site mobile and tablet apps and the digital print edition
Q) Can I still read news articles on the website or m site if I do not subscribe?
A) Yes. Visitors to www.gladstoneobserver.com.au will enjoy a number of free articles each month, as well as unrestricted access to browse the home page. Free access re-sets from the monthly anniversary of your first visit.
Q) How can I track how many articles I have read?
A) When you get close to your monthly limit, a pop-up alert will appear at the bottom of page you are reading. This will tell you how many free articles you have remaining.
Q) Can I change my subscription package online?
No. To make changes to your digital subscription package, please call Subscriber Services on 1300 361 604 between 8.00am – 5.00 pm Monday to Friday (Australian Eastern Standard Time).
Q) How do I access the additional rewards that are part of my digital subscription product?
A) If you have purchased a subscription product which includes additional rewards you will receive an email(s) a few days after your subscription has been processed with details on how you can redeem your rewards.
Q) Are home delivery subscribers who receive a complimentary digital eligible to additional rewards?
A) Existing full-week print subscribers are eligible to redeem 52 weeks of free digital access to The Washington Post.
Existing full-week print subscribers are not eligible to redeem complimentary digital access to The Courier Mail+ or 3 months complimentary access to Presto Entertainment, as these are acquisition offers.