News

Residents tired of being left without internet

PROLONGED lack of internet access is causing grief for residents in Oaka St, who have rallied to send a message that they're tired of being left in the dark.

Residents of 216 Oaka St have rallied together to send a very clear message to Telstra - they are tired of being left in the dark.

For almost a year about eight residents have been stuck in the dark ages, with no internet connection.

The most infuriating factor can be seen from the front of their property, in the form of a Telstra tower about a kilometre away.

And it's causing frustration levels to soar.

Alan Haas said correspondence with internet providers had been a combination of shifting the blame and passing the buck, leaving many South Gladstone residents confused about which avenue to employ next.

"I'm not sure who is at fault or if many are at fault," he said.

"All I know is we keep getting stuffed around and even though the Ombudsman has been involved, we are still left without a landline or internet connection."

Wife Madelyn said the lack of internet connection could hinder her son's education in the future.

Considering he can recite the periodic table at only three years old, her concerns seem warranted.

"I am planning on home-schooling Rain, but of course you need to download the work from the internet," she said.

"It's very frustrating. I'm being passed around and it's very confusing."

But it appears the issue of connection spreads further than a single unit block in South Gladstone.

Up the street, Kim Nowles said she had fought to get internet connection for a few months, but gave up.

"The worst part is that we can see the tower from here," she said.

After they sought a response from Telstra, a spokesman issued the statement.

"Telstra apologises to Mr Haase for the situation he is facing and we thank him for his patience," it read.

"We are currently investigating the reasons for the ongoing delay and endeavouring to have the matter resolved as quickly as possible."

Topics:  gladstone, technology, telstra



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