Serving it up on the net

A Facebook page has been started which rates customer service in Mackay.
A Facebook page has been started which rates customer service in Mackay.

WHEN Rodd Jensen returned to his hometown of Mackay after a 24-year absence, he was disappointed to notice the region still lacked good customer service.

"I found it was just there you go, if you don't like it there's the door," Mr Jensen said.

Not content to accept the status quo, Mr Jensen has recently created a Facebook page which aims to praise businesses that practise good customer service while publicly denouncing those who don't.

The site is called LOST (Lack Of Service There) POST (Plenty Of Service There), and can be found by using the Facebook search tool.

Mr Jensen said his own experience in the hospitality industry had encouraged him to create the site.

"I left (Mackay) at 17 to learn what I do because there was nowhere up here that supplied any training, or if (there were) they were few and far between," Mr Jensen said.

"I'm a manager in the hospitality industry; that's what I've done the majority of my life. But in life I look for treatment of a person, not just a dollar sign or a number, basically."

Mr Jensen said as moderator of the site, he would make sure posts were made in a constructive, not defamatory manner.

"It is in no way to be defamatory and all posts come to me," he said.

"I will contact the business themselves, the public relations department or management to query if it's just one little thing ... (or) if it's an ongoing ... problem.

"No staff are individually mentioned on the page."

Do Mackay stores have good customer service?

This poll ended on 12 November 2012.

Yes - 14%

No - 85%

This is not a scientific poll. The results reflect only the opinions of those who chose to participate.

Topics:  customer service facebook page

Gladstone's best teacher revealed

CLASS FAVOURITE: Shelley Slade, head of special education services at Gladstone State High School, was named by Observer readers as Gladstone's favourite teacher. Pictured with students Kody Walsh, 13, and Phoebie Walker-Woodrow, 15.

The Observer put the call out for Gladstone's best teacher

Swipe at Labor over multi-million dollar local project delay

FLYING VISIT: Farmer Rob Lovegrove, Member for Flynn Ken O'Dowd, Prime Minister Malcolm Turnbull and Federal Member for Capricornia Michelle Landry  visit Mr Lovegrove's farm near Rockhampton.

JOYCE'S passionate plea for approval of multi-million dollar project

Curtis Island workers could be axed in new job cuts

Santos has reported a US$1 billion loss for the first half of this year.

Santos has started a new round of job cuts across the company.

Local Partners

Angus T. Jones got miserable on Two and a Half Men

Child star's misery while shooting 'Two and a Half Men'

Bachelorette shock: "This isn't how it's supposed to go!"

Georgia Love pictured in a scene from The Bachelorette finale.

GEORGIA chooses Lee and leaves Matty J heartbroken.

Radio presenter's shocking joke about Dreamworld victims

Images from the scene after four people died on a ride at Dreamworld at the Gold Coast

Radio host taken off air after tactless Dreamworld joke

The Bachelorette fans rally around devastated Matty J

The Bachelorette runner-up Matty Johnson.

CALLS for reality dating show's runner-up to be the next Bachelor.

The Bachelorette finale: Georgia declares her love for Lee

Georgia Love with The Bachelorette winner Lee Elliott.

MATTY J left heartbroken in emotional grand final.

Buy your own brothel: Scarlet Harem for sale

OPPORTUNITY KNOCKS: The Coast's first brothel, Scarlet Harem at Kunda Park, is up for sale.

Coast brothel madam sells up

Investors eye new local estate with dirt cheap property

A new estate, Aquatic Vista, has opened at Agnes Water.

BUYERS to go crazy for an entire new estate put on the market.

Want to own one of Australia's best restaurants?

TOP GONG: Mooloolaba Spice Bar has been named in TripAdvisor's Top 10 Australian restaurants for 2016.

Here's your chance to pick up one of the Coast's favourite eateries

OPINION: Banks fear Gladstone future: Councillor

REGIONAL Queensland deserves a helping hand on housing.

Bank reclaims Goondoon St complex plan, places on the market

Multi-million dollar development plan up for sale.

MULTI-MILLION dollar plan for Goondoon St complex on the market.

Tough times in CBD: Woolies says goodbye Ipswich

Woolworths in the Ipswich Mall.Photo: Rob Williams / The Queensland Times

The last day of trading will be January 1

Coles to pay new owner of Tannum servo $320K

UP FOR GRABS: Expressions of interest in Tannum's new service station, which will house the new Coles Express, closed this month.

INVESTORS bid for new Tannum service station under construction.