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Takeaway owner goes out of her way for customer

Haylee McDonald, 10, Kylee McDonald, Tyler Milani, 6, Caitlyn McDonald, 6, Jo Wilson, Maddison McDonald, 6, and Hayden McDonald at Milani's Cafe and Takeaway.
Haylee McDonald, 10, Kylee McDonald, Tyler Milani, 6, Caitlyn McDonald, 6, Jo Wilson, Maddison McDonald, 6, and Hayden McDonald at Milani's Cafe and Takeaway. Andrew Morgan

IT'S not every day a shop owner turns up at your house with the chicken nuggets they forgot to put in your takeaway meal.

Mother of three Kylee McDonald ordered a chicken burger, nuggets and chips for her daughters from Milani's Cafe and Takeaway at Emmadale in New Auckland.

When she found there were no nuggets in the bag, Mrs McDonald kindly rang the shop to let owner Jo Wilson know.

"(I said) I would collect them with our meal next time and I thought that was the end of it," Mrs McDonald said.

"My daughter even cut her burger into quarters so the others could share.

"I wasn't disappointed. Next thing I know Jo was at my door with the nuggets."

Although it was a busy time at the shop, Mrs Wilson said she didn't think twice about delivering the nuggets.

She remembered where the family lived from an old birthday invitation and drove there in five minutes.

"There's nothing worse than when you get home and there's something missing in a meal. I didn't want to disappoint them," she said.

"Adam (husband) had kittens when I told him I was dropping them off. It was tea time and peak hour."

Mrs McDonald said she thought it was important people recognised good customer service in Gladstone.

"They are always friendly and there's a welcoming atmosphere," she said.

"The burgers are homemade style. Jo puts the best butter on the buns and not many places do that."

Mrs Wilson, a mother of two, said it was a new experience running a cafe but it was a challenge she was enjoying.

She opened the shop in January.

"It's the first time we have done anything like this," she said.

"We are from Mackay and it's been on our bucket list to open a cafe."

CUSTOMER SERVICE YOU LOVE:

RIKKI GILDEA: The gorgeous gentleman who works at Woolworths in Kin Kora! He generally is in the self service checkout area and will do anything and everything to ensure every person has a great Shopping experience. Thanku.

MICHELLE NEWMAN: I think Tina at Coles is a fantastic shop assistant. Always happy and smiling.

LEANNE ROSE: Taylah Currie at Rod Neill Rodsfoodmarket , young smart, cheerful always smiling and goes out of her way to help customers ..a pleasure to deal with and unmistakeable cheeky laugh that makes you feel happy!!

KAYA PRITCHARD: From Tannum Eye Care. The optometrist there took the trouble to drive my sons hat back to my place after I accidentally left it there thank you!

Topics:  customer service, gladstone business, takeaway




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