WHEN Sara Cumming tells her customers to have a good day, she really means it.
That's why she was so shocked and insulted when a customer asked her not to pretend she cared.
That was when the nicest of intentions came crashing down.
Sara never expected to come across rude and irrational customers working at a news agency.
"It's a two second transaction," she explained.
"It's not like there's a high expectation, usually people know what they want.
"I thought how can you have a bad customer if they already know what they want."
And after working in pubs, clubs and restaurants she thought she had seen it all anyway.
But she was wrong.
"I was caught so off guard," she said.
After serving people all day, Sara went to give the woman her change.
"Hope you have a wonderful afternoon," she told the woman.
The woman snapped back telling Sara not to insult her.
According to Sara, the woman said she couldn't possibly want her to have a nice day and said she didn't know her at all.
"I wasn't impressed," Sara said.
"I was a little heart broken."
What shocked Sara the most was the age of the woman.
She described her as being aged between 45-65.
"People that age should have more manners." Sara said.
Some people just come in looking for an argument according to Sara.
"You need to be the bigger person."