How to overcharge your customers and clear out your desk

Kieran Salsone
Kieran Salsone Thaii Chung

IT'S hard to escape the realities of cost blowouts for small and medium business owners this week.

Telcos are overcharging customers for data

Customers are being overcharged for mobile data because telcos can't tell if the data that goes through their servers actually gets to the customer.

The revelation that telcos have no way of telling what level of service their customers were receiving shocked nobody.

Business owners whose bills have been affected by the problem are urged to pretend it's not happening like the good customers you are.

State leaders call for more details on electricity plans

Julia Gillard has come up with a plan to cut electricity bills by $250 a year, but state governments remain skeptical.

Key figures are pointing to gold-plating of networks and an impotent watchdog unable to resolve the cost of peak-demand periods.

The opposition has blamed green schemes for the cost of subsidising the coal industry.

Bad managers blamed for poor productivity

Research by DDI Australia has blamed poor managers for the country's productivity problems.

The research also showed that employees would rather get a tax bill than speak with their boss.

If you'd like to lodge a complaint about your manager, contact and clear out your desk by noon.

Small and medium business confidence levels in drop

The November Sensis Business Index points to a 3 percentage point drop in SME confidence since August.

The research points to a deadly spiral where layoffs hurt demand, which in turn causes further layoffs.

Federal parliament has responded by arguing over something Julia Gillard did twenty years ago.

Vaccines and Fluoride

Given the exposure both of these issues have had on our network lately, I'm curious to know how local investors feel about vaccines and water supply fluoridation. Would you invest?



Would you invest in a company that supplied fluoride to be put into water supplies?

This poll ended on 04 December 2013.

Yes - 44%

No - 55%

This is not a scientific poll. The results reflect only the opinions of those who chose to participate.



Weekly top business stories

Kieran is a writer, economy-watcher and digital producer.

Topics:  apprenticeships bosses electricity bills julia gillard kieran salsone let's talk business opinion sme

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Local Partners

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Woolworths in the Ipswich Mall.Photo: Rob Williams / The Queensland Times

The last day of trading will be January 1

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