WHEN Jade Glover's hearing aids broke 10 days before her wedding day, she was crushed.
The thought of not being able to listen to her husband profess his vows to her was a real possibility for Mrs Glover.
"I was desperate and upset," she said. "I was so afraid Josh would have to scream his vows to me."
Mrs Glover visited Connect Hearing at the Nightowl complex emotional and despairing, knowing that repairing her hearing aids could take weeks and cost thousands.
Alan Fort, audiologist at Connect Hearing, was listening to Mrs Glover from his office out the back, and felt compelled to assist.
"I was having a bad week, and I know Jade was too," he said. "Being able to help her turned both of our weeks around."
Knowing the repair could not be done in the time frame, Mr Fort decided to loan her a pair of hearing aids for her wedding day.
They were a premium set of hearing aids which would ensure every vow would be heard with perfect clarity.
Mrs Glover said she had not expected such kindness and was reduced to tears of joy, both from the sound quality, size and the appearance of the hearing aids.
"It was such a brilliant moment," she said. "Because of Alan my wedding day was just wonderful."
She said everything she had dreamed about for her wedding day came true.
Mrs Glover speaks highly of the service provided by Mr Fort and of Connect Hearing, not only for saving the day but for what they did next.
Approaching the hearing aid manufacturer, Unitron, Mr Fort asked for assistance.
Touched by Jade's story and Alan's genuine care and empathy, Unitron donated a new pair of premium hearing aids for Jade to keep.
Mrs Glover said she couldn't have afforded the state-of-the-art equipment otherwise.
Pulling her hair to one side, it is difficult for anyone to notice she is wearing hearing aids at all.
Not only do the pair share a professional relationship, they are now also firm friends.