Clear pricing stops nasty surprises for customers

AT SOTHERTONS Gladstone we talk to business owners every day about how to improve their businesses, everything from managing their cash flow, to improving customer service.

So maybe, as customers ourselves, we notice things that others might not notice.

Sometimes, these are nice surprises, other times, not-so-nice surprises.

In light of a recent experience, I wanted to remind business owners that they need to be upfront with their customers about the price of their products and services.

Now if you are in retail, that's usually pretty obvious, the prices are generally marked pretty clearly on your products.

However, if you are a service business, it's more difficult to display a price tag on a service offering, but no less important to your customers.

Before undertaking a project for your customer, make sure you have had a conversation around the investment they will make for this service.

It is extremely embarrassing, and financially difficult, if your customer can't afford to pay when the service is complete.

Even if you are doing work for a regular customer, make sure you have discussed any changes in your service or pricing.

For example, arriving to pick up your car after it's been serviced, to find out the price is more than $1300 when you were expecting it to be about $500 (like every other service before it) can cause everyone a lot of angst.

The most important rule of customer service, in my opinion, is communication.

Understanding what it is your customer needs/wants, and having an open conversation around the investment needed to achieve the outcomes required, is vital to a successful transaction and an ongoing positive customer relationship.

Similarly, asking your customer if they are happy with the outcome, and for feedback on your service, after the project has been delivered will also provide you with invaluable information on how to improve your service delivery and enhance your customer relationship.

For other tips on improving customer service in your business, contact the professional team at Sothertons Gladstone on 4972 1300.

Topics:  business gladstone opinion retail sothertons

'F*** off dogs': Crash survivor strikes paramedic

PARMEDIC HIT: Bonnie Brodie assaulted a paramedic called to a crash scene to help her.

Car crash survivor hits paramedic, kicks cop, gets jail - suspended.

Hairdresser heartbreak: Emotional toll of a Gladstone salon

Jes Morison

'WHAT HAPPENS in the salon stays in the salon.'

Suspected arson at CQ schools investigated by police

Police are investigating a fire that destroyed a building at Biloela State High School overnight.

Police investigate other reports of attempted arson at the school

Local Partners

'Best markets yet': Big sales at CBD markets: Photos

THE smell of fresh flowers, fruit and vegetables waft through the Gladstone CBD for the second City Farmer's Markets today.

Your chance to win

Learn More

Former Split Enz front man Tim Finn finds new niche

Singer Tim Finn has written the music for theatre production Ladies in Black.

Musician finds his way to theatre

Barry Gibb is coming to Bluesfest 2017

FANS: Barry Gibb talks to a fan next to a cardboard cutout of his young self.

Aged 70, Gibb has re-launched his solo music career with a new album

Tim Finn headlining at Airlie Beach Music Festival

Music veteran Tim Finn from New Zealand will headline the Airlie Beach Music Festival.

Tim Finn: "It's the kind of festival that artists love"

Azealia Banks won't take legal action against Russell Crowe

Rapper Azealia Banks

Rapper drops legal action against Russell Crowe

Brad Pitt meets with his kids amid divorce proceedings

Actor Brad Pitt

Brad Pitt has met up with his oldest son Maddox

Pictures of Taylor Swift allegedly being groped are sealed

They could "complicate jury selection".

Bruce Springsteen finds therapy useful

Singer Bruce Springsteen

Singer encourages others to seek help

Kerry Washington wants one more child

Kerry Washington recently gave birth to her second child

Kerry has only just become a new mum again

TRAVEL: Musicals light up Sydney

David Campbell performs in Dream Lover.

We take a trip through one of Sydney's finer scenes

Hit songwriter's Noosa mansion on market

SPECIAL PLACE: The Cintamani estate is going to tender, marketed by Tom Offermann Real Estate.

Is this Queensland's best property?

Kiwi siblings snap up Dotcom mansion for $32.5m

The new toy company owners of the Coatesville mansion want replace any controversy with positivity and fun. Photo / Barfoot and Thompson

The trio paid $32.5 million for the property in June

Push to sell homes that flooded Gladstone's market

Suburban housing in Glenvale, Toowoomba, Friday, October 17, 2014. Photo Kevin Farmer / The Chronicle

URGENT push to cash-up first home buyers investing in Gladstone.

New $200 million development will create 580 jobs

Cassie And Josh with baby Alfie and daughter Andee. They have bought at new Lennox Head development Epiq.

Majority of new positions will be given to Northern Rivers locals

Cherrabah's mega resort plans axed

PLANS for a massive development at Cherrabah have been scrapped.

What our mayor thinks of the new draft SEQPlan

The plan to use the innovative technology as part of the new Maroochydore CBD was cemented on site today when Mayor Mark Jamieson and Envac Asia Region president Chun Yong Ha formally signed the contract for the $20 million underground waste collection system.

New plan accommodates Sunshine Coast Council's vision for growth.