Australia Post enters digital age

Mackay’s Australia Post Office postal manager Carolyn Garlick is looking forward to receiving her postal items electronically as well as from the normal post box, when Australia Post introduces a digital mailbox later this year.
Mackay’s Australia Post Office postal manager Carolyn Garlick is looking forward to receiving her postal items electronically as well as from the normal post box, when Australia Post introduces a digital mailbox later this year. Peter Holt

"YOU'VE got mail" will take on a new-age meaning with the introduction of Australia Post Digital MailBox.

Mackay Australia Post customers will be able to take advantage of the free service, which will be launched later this year.

The Australia Post Digital MailBox will allow businesses, government and customers to communicate through a secure online portal, which can be accessed 24 hours a day, seven days a week from any location.

Mackay Australia Post Office acting postal manager Carolyn Garlick said the introduction of the service was a sign of the times.

"I think mainly the volumes have changed, obviously our letters have dropped dramatically; parcels over the last few years have started to increase with online (shopping) purchases," Ms Garlick said.

Last year, 5.5 billion parcels and letters were sent in comparison to 5.6 billion in 2009/2010. The cost of stamps had changed since she started working with Australia Post 23 years ago.

"I think they were about 27 cents when I started; now they're 60 cents," she said.

Australia Post spokeswoman Mel Ward said the digital mailbox would provide greater convenience and choice when it came to mail delivery.

"Just as the traditional letterbox has been a vital part of how we communicate, we think that a personal digital mailbox is the perfect complement to the letterbox in this online revolution," Ms Ward said.

"Australians have trusted us to deliver their mail for the past 203 years so we're well equipped to deliver an online letterbox for residents to access their mail, anytime, any place.

"With 10 million Australians now shopping online, we're seeing a huge increase in our parcel volumes and so we're working on ways to make it easier for people to receive their parcels and for businesses to take advantage of the online shopping boom," Ms Ward said.

"I think the younger generation has grown up with (technology) and they'll just grasp it and run with it," Ms Garlick said.

"The elderly people maybe not so much but even they are starting to get into this technology (age)."


  •  Connect with service providers such as banks, utilities and government entities.
  •  Receive statements and bills, set reminders and make payments online, using any PC or mobile device anywhere and at any time.
  •  Use the digital mailbox as a personal digital vault to upload and easily find important documents.
  •  Register now for a digital mailbox at

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