Benaraby a town without cash as internet fails

Greenacres Motel and Caravan Park Benaraby owner Paul Cox says he lost business from not having the internet for nearly a week.
Greenacres Motel and Caravan Park Benaraby owner Paul Cox says he lost business from not having the internet for nearly a week. Tegan Annett

HAVING no internet for almost a week cost Paul Cox up to $4000 in lost revenue.

The Benaraby Greenacres Motel and Caravan Park owner was one of 378 homes and businesses in Benaraby and Wurdong Heights affected by a hardware fault caused by an outage on the weekend.

The internet has been cut off since Saturday night.

"We were losing business left right and centre. We couldn't reply to our emails to people who are replying to us from our website for booking inquiries," Mr Cox said.

He said he had a visit from two IT service people and bought a new modem.

"It's just a shame it took so long for something to happen," he said.

It was not the first time Gladstone region residents have been without the internet, just last month Mt Larcom was without it for five days.

Although a Telstra spokesman said the internet had been restored on Wednesday afternoon, some residents were still without a connection on Thursday.

"Restoration times can vary greatly, depending on the cause of the outage but Telstra is committed to delivering a high standard of service for its customers and to the restoration of services as soon as possible.

"Customers may be eligible for compensation if they have experienced a loss of business due to their phone service not working. In such cases, claims will be assessed on a case by case basis," a Telstra spokesman said.

Mt Larcom News manager Jamie Rowe said: "We lost a lot of sales because the whole town was out of cash."

Benaraby family Drew, 13, Owie, 9, and Katherine Kennett say not having internet for nearly a week was a huge inconvenience.
Benaraby family Drew, 13, Owie, 9, and Katherine Kennett say not having internet for nearly a week was a huge inconvenience. Tegan Annett

Katherine Kennett and her family were also affected by the outage.

Her son Drew is in Year 8 and had several online assignments and homework pieces which could not be completed.

Ms Kennett was thankful she was not still studying a CQUniversity course for summer, which is predominantly done online.

"You pay good money for these services and you do rely on it very heavily.

"I was not able to get a straight answer; I've being told different things. Telstra has no interest in their customers anymore," Ms Kennett said.

She said she was surprised to see her internet was working on Thursday morning.

What you said on Facebook:

Tiffany Brown: Pikes Crossing is back on! What a frustrating week. I have been on the phone non-stop to Telstra and been given promises of return calls and case managers... but NOTHING. If there is any information on compensation, could someone contact me please?

Melanie Wilson: Have to run a business from home. No internet is a nightmare. Got extra data on phone but of course can't access some information from phone. This is ridiculous. Was told it would be fixed by 6pm that was on Monday.

Marjorie Foster: I am in the middle of doing report cards and have to go to work on the weekend if not fixed by Saturday. I would rather work from home. I rang Dodo, our internet provider, this afternoon and they had no clue as to what the issue is ... God I wish some other company could come in and put in lines to compete with Telstra.

Therese Lowe: Even Benaraby School has no internet. This is getting ridiculous.

Kim Ross: We haven't had internet since sat. All Telstra did was send a new modem.

Topics:  benaraby gladstone business internet telstra

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